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FAQ

When will my order arrive? 

All ready to ship items ship within 48 hours of payment Monday-Friday. Any customizable jewelry items take 3-5 business days to make by hand before shipping your piece. We ship FREE in the U.S. with first class mail. If you need your item faster you may pay at checkout for USPS upgraded priority shipping.

 

How can I contact you?

If you need to get in touch please shoot me an email at brooke@bsidesmetal.com for jewelry inquiries or bsidesstyling@gmail.com for clothing boutique questions.

 

How do clothing pre-orders work?

Pre-orders are often run on high demand items as well as certain lines like denim and holiday. Pre-orders help guarantee that you will get the item you want in your size before it sells out. Pre-orders may be limited to select dates, if the pre-order is time limited it will be stated on the item description.

• Your pre-order will be put into production at checkout.

• Pre-order payments are authorized at checkout without capturing funds immediately (if you only purchase a pre-order item at checkout). Your authorized payment will be charged on the the date your requested pre-order product arrives to us from our vendor. Once your item is ready to ship (from us to you) your order will be fulfilled and your payment charged at shipping.

• Pre-order funds will be collected and charged at your time of order checkout *if you are also purchasing in stock items as well in your order*. As your card is only charged once per checkout transaction.

• You will receive a shipping notification once the order is on its way to you.

Please note that due to shipping timelines during the pandemic a pre-order item typically takes about one month before the order is fulfilled and shipped to you.

Pre-ordering can be cancelled by emailing bsidesstyling@gmail.com prior to an item being charged and shipped to the customer.

 

How long will oils last on the diffuser jewelry?

This depends on several factors. Are you applying a single drop to lava stones or wood? What type of oil are you using? Wood beads tend to keep aromas a little bit longer than lava stones, but you can expect the aroma to last anywhere from 1-3 days depending on the oil you use. Lava stone beads, wooden beads and natural unstained wooden laser cuts can all diffuse essential oils.

Since August of 2020 necklace and bracelet jewelry featuring raw wood beads or lava beads may include a sample of essential oils to try. The sample includes fractionated coconut oil and pure essential oils. We include them in packages if we have some available (no guarantees on free sample).

 

What size bracelet should I order? 

Be sure you carefully measure your wrist before ordering. Using a measuring tape is best. If you don't have one you can measure with a string and a ruler. Measure directly below your wrist bone. Take that measurement and add a half inch. Example: if you measure at a 6.5" wrist and you add a half inch to this then you would wear a size 7 bracelet. If you want your bracelet to be looser you may add an inch to your measurement. Bracelets are available in size 6.5, 7, 7.5, 8 or 8.5.

All bracelets feature an elastic stretchy cording which helps ease the bracelet on and off the wrist. Please measure and select your size carefully. If a bracelet is returned for adjusting there will be a $5 resizing fee.

 

How should I care for my jewelry? 

The standard rule of thumb is last on, first off. Avoid wearing your jewelry while showering, sleeping, swimming, and exercising. Minimize your jewelry's exposure to any chemicals, such as: lotions, oils (non-essential), hairspray, etc. It is best to store your jewelry in a dry area. Brass can darken or patina over time, especially when not cared for properly, but can be polished back to its original gold tone! 

 

Can I purchase your jewelry wholesale for my store?

Yes, Brooke does sell wholesale. We ask that you email her directly at brooke@bsidesmetal.com for more information on what styles are currently available and the timeline for wholesale orders. Wholesale orders have a minimum purchase of $150 per order, take a minimum of 7-10 business days to make and ship for $8 through USPS priority mail.

 

How do I purchase a custom piece of your jewelry?

Our custom jewelry service is a truly unique opportunity. We are always open to discussing the feasibility of a collaboration. Our offerings vary in cost and timeline depending on the request. The fastest and easiest way to purchase custom creations is to filter in our shop to select the "Custom" category. There you will find items that can have variants selected such as color or size. If you want to request additional revisions to customize a piece please email brooke@bsidesmetal.com. Custom work typically takes 3-5 business days to create before it can be shipped.