Q & A
What materials do you use?
Each item listing will provide detail on material. We work with mostly sterling silver, copper, brass and gold precious metals. Our work features semi precious ethically sourced gem stones. We also use elements of resin, glass enamel, wood or fiber in some of our pieces.
When will my order arrive?
Each item is handcrafted from scratch. Items ship on average 2-4 weeks after purchase as items are made to order (unless otherwise noted as ready to ship). We always work hard to get items out as soon as possible once they are ready!
We ship FREE in the U.S. with first class mail on orders over $100. First class mail items may take 2-7 days on average to arrive once mailed in the USA. If you need your item faster you may pay at checkout for USPS upgraded priority shipping.
International items can take 3 weeks to 2+ months to arrive once shipped. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country so please contact your local customs office for further information.
How can I contact you?
If you need to get in touch please shoot us an email at email@example.com for jewelry inquiries.
How should I care for my jewelry?
Your jewelry will come in a organza bbag, velvet bag or a jewelry Kraft jewelry box depending on the time. All purchases include a polishing cloth to help you care for your sterling silver.
The standard rule of thumb for jewelry care is last on, first off. Avoid wearing your jewelry while showering, sleeping, swimming, and exercising. Minimize your jewelry's exposure to any chemicals (especially chlorine, bleach and sulfur). Avoid lotions, oils, hairspray, etc. It is best to store your jewelry in a dry area. Sterling silver, copper and brass can darken or patina over time, especially when not cared for properly, but can be polished back to its original tone! Be careful using any metal cleaners. Never get metal cleaners on your stones. Always remember that different stones have different hardnesses and some scratch more easily than others. Treat your fine jewelry with care and you will cherish it for generations.
Do you take custom orders?
We occasionally will take custom orders, but they are rare as our workload is currently very high. Send an inquiry email to firstname.lastname@example.org to discuss a detailed creative brief, availability, material, timeline and deadline.
Once quote is determined a 50% deposit is due before production starts. After completion of custom item the remaining 50% is due. Custom orders take a minimum of 4 weeks to produce.
Please keep in mind the time and resources that go into making a custom order. The 50% deposit is nonrefundable. Be sure you are ready to pay for a custom item before pursuing. Sterling silver custom orders start at a minimum cost of $100.